ct99 Terms & Conditions — Platform Rules for Bangladesh Players

By accessing, registering on, or using the ct99 platform in any capacity — whether as a registered account holder, a visitor browsing the website, or a participant in any promotion — you agree to be legally bound by these Terms & Conditions in their entirety. These Terms constitute a binding legal agreement between you (the "Player") and ct99 (the "Platform").

If you do not agree with any part of these Terms & Conditions, you must immediately cease using the ct99 platform and close any account you may hold. Continued use of ct99 following any amendment to these Terms constitutes your acceptance of the revised Terms.

These Terms & Conditions should be read in conjunction with the ct99 Privacy Policy and the Responsible Gaming Policy, both of which form an integral part of the overall agreement between ct99 and each Player.

Access to and use of ct99 is restricted to individuals who satisfy all of the following eligibility criteria at the time of registration and on an ongoing basis throughout the Player's use of the platform:

• Age: The Player must be aged 21 years or older. ct99 strictly prohibits use by minors. Players who are found to be under 21 years of age at any point will have their accounts suspended immediately, all pending withdrawals cancelled, and any balance held pending investigation and legal review.
• Jurisdiction: The Player must be accessing ct99 from a location where online betting and casino gaming is not prohibited by applicable local law. It is the Player's sole responsibility to verify their local legal position before registering.
• Single Account: Each individual may hold only one registered account on ct99. The registration of duplicate or multiple accounts by the same individual is a material breach of these Terms and will result in the suspension of all associated accounts.
• Own Identity: Players must register using their own genuine identity. Registration on behalf of another person, or using another person's payment credentials, is strictly prohibited.
• Mental Capacity: The Player must be of sound mind and full legal capacity to enter into a binding contract at the time of registration and all subsequent transactions.

ct99 reserves the right to request documentary evidence of eligibility — including government-issued photo identification and proof of address — at any stage. Failure to provide satisfactory documentation within a reasonable period will result in account restriction or closure.

To access the full range of ct99 services — including placing bets, playing casino games, and making withdrawals — a Player must complete the registration process and provide accurate, complete, and current personal information. ct99 is not responsible for any loss or inconvenience arising from a Player's failure to provide accurate registration details.

Know Your Customer (KYC) verification is required before any withdrawal is processed. Standard KYC documentation accepted by ct99 includes:

• A valid government-issued national identity card (NID), passport, or driving licence showing the Player's full name, date of birth, and photograph.
• Proof of current residential address, such as a recent utility bill or bank statement dated within the past three months, showing the Player's name and address.
• Where payment has been made via a mobile financial service such as bKash or Nagad, ct99 may request confirmation of the registered mobile wallet number and its ownership.

Players are responsible for maintaining the security of their account login credentials. ct99 will never request a Player's password through any communication channel. If a Player suspects that their account has been accessed without authorisation, they must contact ct99 support at [email protected] immediately. ct99 accepts no liability for losses arising from a Player's failure to secure their login credentials.

ct99 accepts deposits and processes withdrawals via a range of payment methods available to Bangladeshi players, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Visa, and Mastercard. The availability of specific payment methods may vary and is subject to change without prior notice.

Deposit Rules:

• The minimum deposit amount is ৳500 per transaction. Maximum deposit limits may apply depending on the payment method and account verification status.
• Deposits made via bKash and Nagad are typically credited to the ct99 account balance within seconds of wallet confirmation. Processing times for bank transfer methods may vary.
• ct99 does not impose a platform-level fee on standard deposits. However, third-party payment processors may apply their own charges, which are outside ct99's control.
• Deposits must be made from a payment method registered in the Player's own name. Third-party funding is strictly prohibited and may result in account suspension.

Withdrawal Rules:

• Withdrawals will only be processed to a payment method that has been verified as belonging to the account holder. ct99 does not process withdrawals to third-party accounts under any circumstances.
• All withdrawals are subject to completed KYC verification. Players who have not completed KYC will not be able to withdraw funds.
• Standard withdrawal requests targeting bKash and Nagad are processed within one to four hours during Bangladesh Standard Time (BST, UTC+6) business hours, subject to security review.
• ct99 reserves the right to conduct enhanced due diligence on withdrawal requests that are unusual in size, frequency, or pattern. Processing may be delayed during such reviews.
• Any active bonus wagering requirement must be fully satisfied before the bonus-linked balance becomes eligible for withdrawal.

ct99 offers a range of promotional bonuses to eligible Players from time to time, including welcome bonuses, reload bonuses, free bet credits, cashback offers, and VIP programme rewards. All bonus offers are subject to the specific terms and conditions published at the time the offer is made, in addition to the general rules set out in this section.

• Wagering Requirements: All bonuses carry a wagering requirement that must be completed before bonus-derived winnings can be withdrawn. The applicable wagering multiplier and eligible game types are specified in each offer's individual terms.
• Minimum Odds: Where a bonus applies to sportsbook betting, qualifying bets must meet a minimum odds threshold as specified in the offer terms. Bets placed at odds below the minimum threshold will not contribute to wagering requirements.
• Time Limits: Bonuses are valid for a specified period from the date of credit. Any unwagered bonus balance remaining at the expiry of this period will be forfeited automatically without notice.
• One Bonus at a Time: Unless explicitly stated otherwise, Players may hold only one active bonus at a time. Opting into a new promotion while an existing bonus is active may result in the existing bonus being forfeited.
• Abuse Prevention: ct99 reserves the right to withhold, cancel, or reclaim bonus amounts and any associated winnings if there is reasonable evidence that a Player has engaged in bonus abuse, including the use of multiple accounts, coordinated wagering, or other exploitative behaviour.

ct99 reserves the right to modify, suspend, or withdraw any promotional offer at any time without prior notice. Errors in bonus credits will be corrected upon discovery, and ct99 shall not be liable to pay out winnings derived from a bonus issued in error.

The ct99 sportsbook covers a wide range of sports and competitions, with a primary focus on cricket markets including BPL, IPL, ICC T20 World Cup, ICC ODI World Cup, and all bilateral series involving the Bangladesh Tigers, as well as football, kabaddi, and other sports as available.

• Bet Acceptance: All bets are accepted subject to ct99's prevailing terms and the specific market rules applicable to each event. ct99 reserves the right to refuse, restrict, or void any bet at its sole discretion.
• Void Bets: A bet will be declared void and the stake returned if the relevant event is cancelled, abandoned, or postponed beyond the applicable settlement window, or if the bet was accepted in error at incorrect odds.
• In-Play Betting: In-play markets are subject to suspension at any time. Bets placed after an event outcome that has effectively been determined — but before the market has been suspended — may be voided at ct99's discretion.
• Obvious Errors: ct99 reserves the right to void any bet placed at odds that were manifestly incorrect due to a pricing error. Players who knowingly exploit obvious pricing errors may have their accounts suspended.
• Maximum Payout: Maximum single-event and accumulator payout limits apply per market category and are displayed within the ct99 sportsbook interface. Winnings in excess of the stated maximum will not be paid.
• Match Integrity: Any bet placed on an event where there is credible evidence of match-fixing, spot-fixing, or any corruption affecting the outcome may be voided, and the matter may be reported to relevant sporting integrity bodies.

ct99's casino offering includes slots, live dealer table games, fishing arcade games, crash games, and other game formats supplied by licensed third-party game studios including but not limited to Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe, JILI, and Spadegaming.

• Game Rules: Each game is governed by the rules published within the game interface itself. In the event of any conflict between in-game rules and these Terms, the in-game rules apply to that specific game.
• RNG Certification: All non-live casino games use certified Random Number Generator (RNG) systems that are independently audited for fairness. ct99 does not control or influence RNG outcomes.
• Technical Malfunction: In the event of a technical malfunction affecting a game session, the affected round will be declared void and the wager returned. ct99 will not honour payouts generated during a confirmed malfunction.
• Disconnection: ct99 is not liable for losses arising from a Player's disconnection from the platform during an active game session due to internet or device failure on the Player's side.

The following conduct is strictly prohibited on ct99. Breach of any of these prohibitions may result in immediate account suspension, permanent closure, forfeiture of balance, and referral to relevant legal or regulatory authorities where appropriate:

• Registering more than one account, or registering on behalf of another person.
• Using automated software, bots, scripts, or artificial intelligence tools to place bets, play games, or interact with the platform in a manner that provides an unfair advantage.
• Engaging in any form of money laundering, fraud, identity theft, or financial crime using the ct99 platform.
• Exploiting software bugs, technical errors, or pricing mistakes for financial gain.
• Colluding with other players, sharing account access, or coordinating betting strategies in a manner designed to circumvent ct99's risk management systems.
• Attempting to reverse-engineer, scrape, copy, or distribute any part of the ct99 platform, its odds data, or its proprietary content.
• Providing false, misleading, or fraudulent information during registration, KYC verification, or any support interaction with ct99.
• Accessing ct99 from a jurisdiction where doing so is expressly prohibited by local law, while knowingly misrepresenting your location.

All content on the ct99 platform — including but not limited to the brand name, logo, website design, graphics, text, software, odds data, promotional materials, and all other proprietary content — is the exclusive intellectual property of ct99 or its licensed content partners. All rights are reserved.

Players are granted a limited, non-exclusive, non-transferable licence to access and use the ct99 platform for personal, non-commercial purposes only. This licence does not permit the reproduction, distribution, modification, public display, or commercial exploitation of any ct99 content without prior written consent.

ct99 collects, processes, and stores personal data in accordance with its Privacy Policy, which forms an integral part of these Terms & Conditions. By registering on ct99, Players consent to the collection and processing of their personal data as described in that document.

ct99 applies 256-bit SSL encryption to all data transmitted between the Player's device and the ct99 servers. Personal data is stored on secure servers and is not sold to third parties for marketing purposes. Data may be shared with payment processors, identity verification services, and regulatory bodies as required to operate the platform and comply with applicable legal obligations.

To the fullest extent permitted by applicable law, ct99 shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from a Player's use of or inability to use the platform, including but not limited to loss of winnings, loss of data, loss of profits, or interruption of service.

ct99's total aggregate liability to any Player for any cause of action arising under or in connection with these Terms & Conditions shall not exceed the total amount deposited by that Player in the twelve-month period immediately preceding the date of the claim.

ct99 makes no warranty that the platform will be uninterrupted, error-free, or free from viruses or other harmful components. Players access and use the platform at their own risk. It is the Player's responsibility to ensure their device and internet connection are secure.

ct99 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where a material change is made, ct99 will endeavour to provide reasonable notice to registered Players via the email address associated with their account or via a prominent notice on the ct99 website.

It is the Player's responsibility to review the current version of these Terms & Conditions periodically. The most recent version will always be available at ct99.io/terms-conditions and will be identified by its effective date. Continued use of the platform following any amendment constitutes the Player's acceptance of the updated Terms.

These Terms & Conditions shall be governed by and construed in accordance with applicable law. In the event of any dispute arising from or in connection with a Player's use of ct99, the Player agrees to first contact ct99 support at [email protected] to seek an informal resolution before pursuing any formal legal remedy.

ct99 will use reasonable endeavours to resolve any complaint within fourteen (14) business days of receipt. Where a complaint cannot be resolved informally, the parties agree to attempt mediation in good faith before initiating any formal legal proceedings.

These Terms & Conditions are written in English. In the event of any inconsistency between the English version and any translated version, the English version shall prevail.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of your ct99 account, please contact the ct99 support team. Support is available 24 hours a day, 7 days a week, every day of the year.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available directly within the ct99 platform after ct99 login
• Response Time: Email queries are typically responded to within 4 hours during Bangladesh Standard Time (BST, UTC+6) peak hours; live chat average response time is under 5 minutes

All formal legal correspondence must be submitted in English and directed to the email address above. ct99 does not accept service of legal process through any other channel.