Safe Play at ct99

Responsible Gaming at ct99 — Play Smart, Stay in Control

ct99 believes that betting and casino gaming should always be an enjoyable form of entertainment. This page outlines the tools, guidelines, and support resources that ct99 provides to help every Bangladesh player maintain healthy habits and stay in full control of their play.

21+ Only Self-Exclusion Available Deposit Limits 24/7 Support

21+

Strictly for Adults Aged 21 and Above

ct99 is exclusively available to players who are 21 years of age or older. This is a firm platform requirement, not a suggestion. During registration every player confirms their date of birth, and ct99 reserves the right to request government-issued identification — such as a Bangladesh National Identity Card (NID) or passport — to verify this at any time. Any account found to belong to a player under the age of 21 will be suspended immediately and all associated funds frozen pending review. If you believe a minor has gained access to ct99, please contact our support team immediately at [email protected].

Responsible Gaming Tools Available on ct99

ct99 provides a suite of practical tools that players can activate directly through their account settings or by contacting support. These tools are designed to give you meaningful control over your gambling activity at every step.

Deposit Limits

Set a maximum deposit cap on a daily, weekly, or monthly basis. Once your chosen limit is reached, ct99 will prevent further deposits until the period resets. You can always reduce your limit immediately; requests to increase a limit take effect only after a mandatory cooling-off period, giving you time to reconsider. This is one of the most effective ways to keep your total spending within a budget you are comfortable with.

Session Time Limits

Define a maximum duration for each active gaming session. When the limit you set is reached, ct99 will automatically log you out and display a reminder about responsible gaming. Session time limits help prevent the kind of extended unplanned play that often leads to decisions players later regret. You can set your preferred session limit in your account settings or request one through the ct99 support team at any time.

Time-Out Feature

If you feel you need a short break from gambling, the time-out feature allows you to pause your ct99 account for a defined period — typically between 24 hours and 6 weeks. During a time-out, you will not be able to log in, place bets, or make deposits. The time-out cannot be reversed before it expires. This feature is ideal for players who recognise they need a brief cooling-off period but do not require a full self-exclusion.

Self-Exclusion

Self-exclusion is a longer-term measure for players who feel their gambling has become or is becoming a problem. You can request self-exclusion for a minimum period of six months, up to a permanent exclusion. Once a self-exclusion is active, your account will be closed, you will be removed from all marketing lists, and ct99 will make every reasonable effort to prevent you from opening a new account during the exclusion period. To activate self-exclusion, contact [email protected] with the subject line "Self-Exclusion Request".

Reality Checks

ct99 can display periodic on-screen reminders at intervals you choose — for example, every 30 or 60 minutes — showing how long you have been playing and a summary of your net wagering activity during the session. Reality checks act as a neutral, factual nudge that interrupts automatic play behaviour and prompts you to consciously decide whether to continue. You can configure reality check intervals in your account settings panel.

Marketing Opt-Out

Players who prefer not to receive promotional communications — including bonus offers, tournament invitations, and seasonal promotions — can opt out at any time. This is particularly recommended for players who find that promotional messaging triggers impulse betting behaviour. Contact [email protected] to remove yourself from all ct99 marketing lists, or manage communication preferences directly within your account settings.

Recognising the Warning Signs of Problem Gambling

Problem gambling often develops gradually. Many players do not recognise the signs until the behaviour is already causing harm. ct99 encourages all players to periodically and honestly review their relationship with gambling using the indicators on the right.

If you find yourself answering "yes" to several of these questions, it is strongly recommended that you use one of the responsible gaming tools listed above, take a break from gambling, and consider reaching out to a professional support organisation. Acknowledging the issue is always the first and most important step.

Important: Gambling is not a reliable way to make money, pay debts, or solve financial problems. Every game on ct99 — including sports betting, live casino, and slots — carries an inherent house edge. Never gamble with money you cannot afford to lose.

Chasing Losses — You find yourself placing additional bets specifically to recover money you have already lost, often with larger stakes than you originally planned.

Spending Beyond Your Means — You are gambling with money set aside for essential expenses such as rent, food, utility bills, or family needs in Dhaka, Chittagong, or elsewhere in Bangladesh.

Hiding Your Gambling — You feel the need to conceal how much time or money you spend gambling from family members, friends, or colleagues.

Preoccupation With Gambling — Gambling occupies a disproportionate amount of your thoughts throughout the day, including when you are at work, studying, or spending time with family.

Inability to Stop — You have tried to reduce or stop gambling on multiple occasions but found yourself unable to follow through on that decision.

Borrowing Money to Gamble — You have borrowed money from friends, family, or financial services specifically to fund gambling activity, or have used credit facilities for this purpose.

Emotional Distress — Gambling losses cause you significant anxiety, irritability, low mood, or affect your sleep and day-to-day functioning in a material way.

Self-Assessment: How Is Your Relationship With Gambling?

The following questions are provided as a private self-assessment tool. There is no submission or scoring mechanism — these questions are intended to prompt honest personal reflection. Read each question carefully and answer truthfully to yourself.

In the past month, have you spent more money on gambling than you intended when you first started a session?

Have you ever missed work, studies, or an important family commitment in Dhaka or elsewhere because of gambling?

Do you find yourself thinking about your next gambling session while engaged in other activities?

Have you used bKash, Nagad, Rocket, or bank transfers to deposit funds you knew you could not reasonably afford to lose?

When you win, do you feel a strong compulsion to keep playing until the winnings are gone, rather than withdrawing?

Have friends or family members expressed concern about how much time or money you spend gambling?

Do you gamble as a way to escape stress, problems at work, relationship difficulties, or low mood?

Have you ever felt restless, irritable, or anxious when attempting to reduce or stop gambling?

What to do next: If you answered "yes" to two or more of these questions, we encourage you to activate a deposit limit or time-out tool immediately, or to contact the ct99 support team to discuss your options. You can also request self-exclusion at any time by emailing [email protected].

ct99's Commitment to Responsible Gaming

Responsible gaming is not an afterthought at ct99 — it is a foundational operating principle. The following commitments describe how ct99 actively works to make the platform safer for every Bangladesh player on the site.

Mandatory Age Verification

ct99 requires all players to confirm that they are 21 years of age or older during the registration process. ct99 further reserves the right to request government-issued documentation — including Bangladesh NID, passport, or birth certificate — at any point to verify this declaration. Accounts that cannot confirm eligibility will be suspended pending review.

Behavioural Monitoring

ct99 monitors account activity for patterns that may indicate problem gambling — such as unusually rapid session escalation, repeated loss-chasing behaviour, or large uncharacteristic deposits. Where such patterns are detected, ct99 may proactively reach out to the player and, in serious cases, apply temporary protective restrictions to the account.

No Marketing to Vulnerable Players

Players who have activated a self-exclusion, a time-out, or who have voluntarily opted out of marketing communications will not receive any promotional emails, SMS messages, or push notifications from ct99 during that period. ct99 takes a strict no-contact policy with self-excluded players for the full duration of the exclusion.

Transparent Terms and Fair Play

ct99 commits to clear, plain-English presentation of all bonus terms, wagering requirements, and withdrawal conditions. There are no hidden clauses designed to trap players into unfavourable conditions. All games on the ct99 platform use certified random number generators (RNG) or live-streamed real dealers, ensuring outcomes are fair and not manipulated.

Staff Training

All ct99 customer support staff are trained to recognise the indicators of problem gambling and to respond with sensitivity and appropriate signposting. If a player contacts ct99 support expressing distress or concern about their gambling behaviour, the support agent will prioritise responsible gaming resources and will not attempt to retain the player's custom at the expense of their wellbeing.

Secure Account Controls

ct99 ensures that responsible gaming tool settings — particularly self-exclusion and deposit reduction requests — take effect promptly and cannot be reversed through simple account actions. Cooling-off periods apply to any request that would increase betting limits, preventing impulsive reversals during heightened emotional states. Account security is maintained by 256-bit SSL encryption on all platform connections.

Getting Help — You Are Not Alone

If you feel that gambling is negatively affecting your life, your finances, or your relationships, reaching out for support is the right thing to do. The ct99 support team is available around the clock, and professional help is always available.

ct99 Support Team

Our 24/7 English-language support team is your first point of contact for activating any responsible gaming tool — deposit limits, time-outs, reality checks, or self-exclusion. Our agents are trained to respond with care and without judgement.

[email protected]

Talk to Someone You Trust

Sometimes the most effective first step is an honest conversation with a family member or close friend. Many players in Dhaka, Chittagong, Sylhet, and across Bangladesh find that sharing their concern with someone they trust relieves pressure and opens the door to practical help.

Professional Counselling

Trained mental health professionals and addiction counsellors can provide confidential, structured support for problem gambling. We encourage any player who feels their gambling has become compulsive to seek professional assessment from a qualified healthcare provider or counselling service in their city.

Principles for Healthy Gambling

Only ever gamble with money you can genuinely afford to lose — treat it as entertainment expenditure, not investment.
Set a budget before you start and stop playing when it is reached — regardless of the outcome of individual bets.
Never chase losses. A losing streak is not a reason to increase your stakes; it is a reason to stop for the day.
Take regular breaks during gaming sessions. Leave the platform, stretch, eat, and reset before deciding whether to continue.

Do not gamble when you are tired, emotionally distressed, under the influence of alcohol, or making decisions under financial pressure.
Balance gambling with other leisure activities. A healthy lifestyle means gaming is one activity among many, not the primary one.
Review your account transaction history regularly. Awareness of actual spend prevents gradual drift beyond your intended budget.
Use ct99's built-in responsible gaming tools proactively — before a problem develops — rather than waiting until behaviour becomes difficult to control.

Play Responsibly — Enjoy ct99 at Its Best

When gambling stays within healthy boundaries, it is a genuinely enjoyable form of entertainment. Explore cricket betting, live casino games, and slots on ct99 — and remember, our support team is always one message away.

For adults aged 21 and above only. If gambling stops being fun, please use our self-exclusion tools or contact [email protected].